We don't load our cookies with preservatives, but we do individually heat seal them to ensure they are good for up to two weeks. For that right out of the oven experience, warm in the microwave for a few seconds or in the oven at 350 degrees F for 2 to 3 minutes or until warm.
To preserve their freshness, if you don't think you'll consume some of your cookies within two weeks Chef Whitney recommends freezing them in their package or placed in a freezer zip top bag. They'll stay good for up to 4 months and when you're ready to enjoy them, just allow the cookies to thaw and then warm in the microwave for a few seconds or a 350 degrees F oven for about 2 to 3 minutes or until warm.
We ship orders Monday through Friday but we always attempt to maximize freshness and reduce the amount of time they may sit with the shipping carrier! We ship via UPS or USPS Priority for delivery usually within 2 to 3 days.
All of our cookies are individually packaged, sealed, labeled, and boxed with crinkle paper and bubble wrap for protection.
Once your order is shipped, you will receive a confirmation email with tracking information. Please note, we are not able to request shipping carriers deliver to a specific place (mailbox, porch, etc.) or at a specific time.
Warm Weather Note: We agree, it’s hot! Please note that our cookies are not shipped in insulated boxes nor with ice packs. We recommend tracking your order so you can bring them in as soon as possible. Your cookies may arrive a little warm from their journey, but rest easy they are still delicious! A few minutes in the fridge or left inside to cool and they’ll be ready to enjoy.
When you receive your cookies, we recommend taking a look at them as soon as possible. If there are any issues with their condition please take photos and reach out to us via email at hello@whitneyscookies.co we are here to help!