How do I order cookies?

Our cookies come in packs of 4, 6 and a dozen. You can choose your flavors or opt for the assorted cookie box.

Do you ship your cookies?

Yes, we ship our cookies nationwide via UPS ground or USPS priority, usually 2 to 3-day shipping.

What does your shipping look like?

We ship our cookies to maximize freshness! If your order is placed after Wednesday, it may not ship till the following Monday to avoid your cookies sitting with the shipping carrier over the weekend. We ship via UPS or USPS Priority for delivery usually within 2 to 3 days.

All our cookies are individually packaged, labeled and sealed and boxed with crinkle paper and bubble wrap for protection.  We provide a postcard for a personal note.

Once your order is shipped, you will receive a confirmation email with tracking.

Where do you ship?

We ship nationwide. We also ship APO addresses.

Please note due to Covid-19 USPS shipping may be delayed. This is beyond our control. USPS is doing everything to deliver your packages on time. 
We appreciate your understanding and patience during this challenging time.

November and December might also present slower than normal delivery times. 

What if something happens in shipment?

Once your cookie box is packaged and shipped, it is in the hands of UPS or USPS. If something goes wrong with your package, it was sent insured so contact your local carrier.

Do you offer local pick up?

Yes, we do offer local pick up in Franklin and Thompson's Station, Tennessee. Choose the local pick up option at checkout. We will email you to set up a pick up time.

Do you have a store front location?

Our store front location is located in downtown Franklin, TN.

Whitney's Cookies- 100 4th Avenue N, Franklin, TN 37064
Hours: Monday - Saturday 10am to 9pm / Sunday 12pm to 6pm

What are your flavors?

We have our 5 staple flavors- chocolate chip, brownie cookie, stuffed chocolate chip, salted peanut butter cup and celebration sprinkles cookie.

Each month we offer two special flavors. We also offer vegan chocolate chip and gluten free chocolate chip.

How long do your cookies stay fresh?

Our packaged cookies are good for up to two weeks. For that right out of the oven experience, warm in the microwave for a few seconds or in the oven at 350 degrees F for 2 to 3 minutes or until warm.

Our cookies can be frozen in their package or placed in a freezer zip top bag and stored in the freezer for up to 4 months. Before enjoying, allow the cookies to thaw and then warm in the microwave or oven.

For warming in the oven, heat the cookies unwrapped at 350 degrees F for about 2 to 3 minutes or until warm.

Do you make a vegan cookie?

Yes, we have a vegan chocolate chip cookie. It is dairy, egg and soy free. We think it is the best vegan cookie EVER!

Do you offer gluten-free?

Yes, we offer a gluten-free chocolate chip. We do prepare and bake this cookie along with our other cookies in the same facility and ovens.

How big are your cookies?

Our mega cookies are 5 to 6-ounces.

Can you make cookies for our event?

Yes, we can. Please email us at cookies@whitneyscookies.co for bulk or custom cookie orders.

Do you offer corporate gifting?

Yes, we do offer corporate gifting. Please email us at cookies@whitneyscookies.co to discuss.